Stop forcing customers to search for answers or bounce between departments. Let them just ask—using text or voice.

Most "Ask Me Anything" apps are for social media. Cast is the Ask Me Anything App for B2B Enterprises.

Your customers shouldn't have to dig through dashboards, wait for a CSM's email, or get transferred five times just to get an answer. They are doing business with your company, not your individual departments.

With the Cast AMA Agent, you can embed a secure, intelligent Q&A interface directly into your product or share it via email. It connects to every tool your team uses—CRM, Usage Data, Support Docs, and Success Plans—to answer complex questions instantly.

• "When is my renewal?"
• "How do I benchmark against my peers?"
• "What are the top 3 things my team should focus on?"

From "Generic Chatbot" to "Strategic Account Expert"

In a live Business Review, customers interrupt. They don't sit back and ask generic questions. They ask deep, specific ones:

• "How does my usage compare to last year?"
• "What happens to my rate if I add five seats?"
• "Can I get a discount if I renew early?"

Standard knowledge-base chatbots hit a wall here. You likely already use chatbots for support or marketing. They are excellent at recycling FAQs and sharing links, but they don't know who they are talking to. When faced with a specific question about a contract or usage trend, they are forced to say, "I don't know," and make the customer wait for a human.

The Cast AMA Agent is different. It connects your static Knowledge Base with live customer data. Because it is intimately familiar with every account—understanding their specific contract, usage history, and goals—it doesn't just recite policies. It calculates value, explains trends, and provides strategic advice instantly.

It isn't just a support bot. It acts as an always-on Customer Success Manager, Account Manager, Onboarding Specialist, and Renewal Expert—giving your customers access to your entire team through a single interface.

So what can you ask? Anything.

Watch the AMA Agent Handle Real Interruptions

Don't just take our word for it. Watch the Cast Agent deliver a data-driven presentation and then handle a live interruption. Notice how it seamlessly switches from "Presenter Mode" (Full Audio) to "Q&A Mode" (Interactive) the moment the customer has a question—giving them control of the conversation.

Here are some sample questions Digital CSMs can answer.

(Note: The video includes audio for the presentation portion. It automatically pauses during the AMA session to let you read the Q&A interactions.)

• What are the top three things my team should focus on?
• How do I benchmark compared to others in my segment?
• How many unused licenses do I have?
• How many agents should I upgrade to based on my historical usage?
• When is my renewal?
• Can I self-renew?
• How does AMA work?
• How many support tickets are pending?

Intelligent Handoffs: Seamless Human Integration

Automation handles the scale. Humans handle the strategy. Even the best AI Agent knows when to call for backup. If a customer asks a question that requires deep strategic consulting or human empathy, the Cast AMA Agent doesn't just say "I don't know."

It intelligently routes the customer to the right human, offering configurable escalation paths relevant to your business rules:

• For Strategic Deep Dives: "Would you like to schedule 30 minutes with your CSM via Calendly?"
• For Quick Approvals: "I will draft an email to your Account Manager for you."
• For Urgent Issues: "Here is the direct line for your Renewal Specialist."

Trusted by Enterprise Leaders This agentic approach to scaling success is already driving results for HP Enterprise, Pure Storage, vCom, PortWorx, Aruba, Ruckus Networks, CDK global, Cloudera, and others.